SUPPORT

How Can We Help?

Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

Can't find what you're looking for? Contact us

Getting Started

How do I create an account?

Download the Talk & Trail app from the App Store or Google Play, then tap "Get Started" to create your account with email or sign in with Google/Apple.

Is Talk & Trail really free?

Yes! Our Free plan includes basic trail maps, GPS tracking, and 1-hour voice sessions. Upgrade to Pro for unlimited features.

What devices are supported?

Talk & Trail works on iPhone (iOS 14+), Android (8.0+), and can be used in any modern web browser at talkandtrail.com/app.

Trail Maps

How do I download maps for offline use?

Open a trail, tap the download icon, and select the area you want to save. Downloaded maps work without cell service.

Why can't I find a trail near me?

We're constantly adding trails. If a trail is missing, you can submit it through the app and we'll review it for addition.

How accurate are the trail conditions?

Trail conditions are user-reported and updated in real-time. Always verify conditions before your ride.

Voice Communication

Why is voice quality poor?

Poor voice quality is usually due to weak internet connection. The app will automatically switch to WiFi Direct for nearby communication.

How do I create a voice group?

Tap "Create Group" in the app, name your group, and share the invite code with your riding partners.

What is "Always-On" voice?

Unlike push-to-talk, Always-On voice lets everyone in your group talk and hear simultaneously - just like being in the same room.

Mesh Radio

Do I need a mesh radio?

No, mesh radios are optional. They're only needed for extreme off-grid range (10+ miles) where there's no cell or WiFi.

How do I pair my radio?

Turn on your radio, go to Settings > Mesh Radio in the app, and tap "Pair Device". Follow the on-screen instructions.

Which radios are compatible?

Any Meshtastic-compatible LoRa radio works with Talk & Trail. We also sell our own optimized radios at talkandtrail.com/shop.

Safety Features

How does crash detection work?

Your phone's sensors detect sudden impacts (1.5G-6G). If detected, you have 30 seconds to cancel before your group and emergency contacts are alerted.

What is Guardian Angel?

Guardian Angel lets you set emergency contacts who receive alerts if you don't respond after a crash detection or trigger manual SOS.

Does Auto-911 work everywhere?

Auto-911 works in the US and requires cell service at the time of the emergency. Your GPS coordinates are automatically shared.

Still Need Help?

Our support team is ready to assist you with any questions.